
FCR is the % of issues resolved in the first customer contact (concept).
On-time delivery % is a key operations KPI for logistics/service quality (overview).
PDP (Product Detail Page) presents complete information to support buying decisions (concept).
TCS/TDS are mechanisms where tax is collected/deducted at source and deposited (overview).
Logistics partners handle shipping and last-mile delivery; reverse logistics handles returns (concept).
Ratings/reviews, verification and return policies help build trust in online transactions (concept).
AI personalization powers recommendations and relevance, improving conversion and AOV (overview).
Hidden charges reduce trust and cause drop-offs during checkout (concept).
Ratings/reviews and clear return/delivery info are key trust signals on product pages (concept).
Data minimization reduces privacy risk by limiting collection to what is necessary (overview).
LTV is the long-term value/profit contribution from a customer over time (concept).
SEM/PPC brings traffic quickly by paying for clicks/impressions (concept).
SEO improves rankings and traffic without paying per click (concept).
C2C platforms enable consumer-to-consumer transactions (concept).
Authorization is the approve/decline decision; settlement may happen later (concept).
Wider adoption of digital payments (UPI/cards/wallets) drives e-commerce growth (concept).
E-commerce works through an ecosystem of customers, sellers, platforms, payments, logistics and support (concept).
Last-mile is the final step from hub to the customer’s address (concept).
Influencers provide social proof and reach for awareness/consideration and sometimes conversions (concept).
CRM helps manage customer profiles, segmentation, and support interactions to improve retention (concept).
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