E Commerce (bcos-184) - Free Notes PDF

E Commerce (BCOS-184)

May 18, 2026

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Exam Questions (3 & 5 marks)

From E-Commerce

Q1. Explain omnichannel commerce with an example and draw a simple flowchart.

3 marks

Answer

Omnichannel integrates online + offline touchpoints (concept).

Example: buy online and pick up in store (BOPIS) or return online order at store.

Flowchart:

Browse App -> Buy Online -> Pick-up/Return in Store -> Support via Chat/Store

Q2. List common reasons for returns and how to reduce them (any three) using a table.

3 marks

Answer

Returns and reduction (concept):

Return reason	How to reduce (concept)
wrong size/fit	size chart + reviews + better attributes
product mismatch	accurate photos/descriptions
damage in transit	stronger packaging + handling SOP
late delivery	better forecasting + reliable courier

Write any three rows.

Q3. Explain inventory and warehousing in e-commerce and show how they affect delivery and costs (exam-style) with a table.

5 marks

Answer

Inventory and warehousing (meaning)

Inventory is stock kept to meet customer demand.
Warehousing/fulfilment stores inventory and performs pick-pack-ship operations (concept).

Impact on delivery and cost (table)

Decision	Positive impact (concept)	Cost/Risk (concept)
Keep stock closer (regional hubs)	faster delivery	higher storage cost
Maintain safety stock	fewer stock-outs	holding cost/obsolescence
Better warehouse processes	fewer picking errors	process/setup cost

Conclusion: Balance service level and cost using forecasting and efficient fulfilment (concept).

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E Commerce (BCOS-184)

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Related Videos for E Commerce (BCOS-184)

Exam Questions (3 & 5 marks)

Inventory and warehousing (meaning)

Impact on delivery and cost (table)

Download our app for easy access

Exam Questions (3 & 5 marks)

Inventory and warehousing (meaning)

Impact on delivery and cost (table)