E-commerce businesses must follow legal and compliance requirements to protect consumers, secure customer data, and comply with taxation. This topic is an overview to help you write exam answers with correct headings and key points.
Note: Laws can change; in exams, focus on principles, disclosures, and compliance areas rather than exact section numbers (overview).
You should be able to:
Compliance is needed to:
Key principles you can write in exam points:
Typical consumer expectations/rights in e-commerce:
Grievance redressal setup (overview):
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Key disclosures (concept):
Write any three.
Privacy practices (overview/concept):
Write any three points.
Ecommerce is a method of buying and selling goods and services online. The definition of ecommerce business can also include tactics like affiliate marketing. You can use ecommerce channels such as your own website, an established selling website like Amazon, or social media to drive online sales.
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E-commerce businesses must follow legal and compliance requirements to protect consumers, secure customer data, and comply with taxation. This topic is an overview to help you write exam answers with correct headings and key points.
Note: Laws can change; in exams, focus on principles, disclosures, and compliance areas rather than exact section numbers (overview).
You should be able to:
Compliance is needed to:
Key principles you can write in exam points:
Typical consumer expectations/rights in e-commerce:
Grievance redressal setup (overview):
E-commerce platforms generally need to disclose:
E-commerce collects sensitive data: name, address, phone, email, payment-related identifiers.
Good practices (exam points):
Common cybersecurity controls:
Common risks:
Payment processing must follow security standards and risk controls, such as:
At a basic level, GST in e-commerce involves:
Exam tip: keep to definitions and process; detailed sections are not required unless specified.
In e-commerce, there can be tax collection/deduction mechanisms through platforms (concept overview):
For exam answers: define TDS/TCS in one line and mention “collected/deducted at source and deposited to government” (overview).
Compliance requires maintaining:
These help in audits, disputes, and internal control.
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Consumer protection ensures fair practices, accurate information, and safe transactions in e-commerce (concept).
A good grievance system records complaints, resolves them within timelines and provides escalation (concept).
Conclusion: Strong consumer protection increases trust and repeat purchases (concept).