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Conflict is common in organizations due to differences in goals, values and limited resources. If managed well, conflict can improve creativity and decision-making; if mismanaged, it damages relationships and performance. Negotiation is a key method to resolve conflict and reach agreements. This topic covers conflict meaning, causes, types, conflict management strategies and negotiation basics.
Conflict is a process in which one party perceives that another party has negatively affected (or will negatively affect) something that the first party cares about.
Negotiation is a process in which two or more parties exchange offers and attempt to reach an agreement.
BATNA is the best alternative course of action a negotiator can take if no agreement is reached. A strong BATNA improves bargaining power.
Case: Production blames Sales for unrealistic targets; Sales blames Production for late deliveries. Both teams stop sharing information.
Diagnosis: intergroup conflict due to goal differences, communication barriers and interdependence.
Solution: joint meeting, clarify common goals, set coordination norms, collaborate on realistic targets and timelines.
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Conflict is common in organizations due to differences in goals, values and limited resources. If managed well, conflict can improve creativity and decision-making; if mismanaged, it damages relationships and performance. Negotiation is a key method to resolve conflict and reach agreements. This topic covers conflict meaning, causes, types, conflict management strategies and negotiation basics.
Conflict is a process in which one party perceives that another party has negatively affected (or will negatively affect) something that the first party cares about.
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From this topic
Causes of conflict (any three):
Functional vs dysfunctional conflict:
Conflict is a process in which one party perceives that another party has negatively affected or will negatively affect something the first party cares about. Conflict is common in organizations because people and departments have different goals, values and limited resources.
Types of conflict:
Causes of conflict: limited resources, poor communication, role ambiguity, goal differences, personality/value clashes and task interdependence.
Thus, conflict is natural. If managed properly it can become functional and improve decisions, but if ignored it becomes dysfunctional and harms performance.