Counselling is a helping process in which a counsellor assists an employee to understand and solve personal or work-related problems, improve adjustment, reduce stress and enhance performance. Counselling is mainly developmental and supportive, not punitive.
Access the complete note and unlock all topic-wise content
It's free and takes just 5 seconds
Download this note as PDF at no cost
If any AD appears on download click please wait for 30sec till it gets completed and then close it, you will be redirected to pdf/ppt notes page.
Counselling is a helping process in which a counsellor assists an employee to understand and solve personal or work-related problems, improve adjustment, reduce stress and enhance performance. Counselling is mainly developmental and supportive, not punitive.
Coaching is a process in which a coach (often supervisor) guides an employee to improve job performance by providing instruction, feedback and support. Coaching is more performance-focused and task-oriented than counselling.
Merits:
Limitations:
Mentoring is a relationship where a senior/experienced person (mentor) guides a junior employee (mentee) for career growth, learning, confidence building and long-term development.
Functions of mentoring:
Types:
Get instant access to notes, practice questions, and more benefits with our mobile app.
From this topic
Types of counselling include directive counselling, where the counsellor actively advises and suggests solutions; non-directive counselling, where the employee explains the problem and finds solutions while the counsellor facilitates; and participative counselling, where both counsellor and employee jointly diagnose the problem and decide solutions. Participative counselling is often considered balanced and practical.
Counselling process begins with establishing rapport and trust. Then the problem is identified through listening and questioning and its causes are explored. Next, alternative solutions are discussed and an action plan is prepared with mutual agreement. Finally, the plan is implemented with follow-up to monitor progress and provide support and reinforcement.
Counselling is a helping process in which a counsellor assists an employee to understand and solve personal or work-related problems, reduce stress and improve adjustment and performance.
Objectives of counselling: Counselling helps employees overcome personal and job problems, improves emotional stability and morale, reduces stress, absenteeism and turnover, improves communication and relationships at work, and supports better decision-making and performance.
Types of counselling:
Counselling process:
Thus counselling is an important HRD tool for employee wellbeing and performance improvement.