Organizations are made of people. Their behavior at work influences productivity, quality, teamwork, innovation and customer satisfaction. Organizational Behavior (OB) is the study of how individuals and groups behave in organizations and how the organization itself affects behavior. OB provides concepts and tools that help managers improve performance and employee well-being.
Organizational Behavior (OB) is the systematic study of the behavior of people in organizations.
It focuses on:
In simple words: OB explains why people behave the way they do at work and how to manage that behavior for better results.
OB studies behavior at three levels:
A simple OB model links inputs, processes and outcomes:
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Organizations are made of people. Their behavior at work influences productivity, quality, teamwork, innovation and customer satisfaction. Organizational Behavior (OB) is the study of how individuals and groups behave in organizations and how the organization itself affects behavior. OB provides concepts and tools that help managers improve performance and employee well-being.
Organizational Behavior (OB) is the systematic study of the behavior of people in organizations.
It focuses on:
In simple words: OB explains why people behave the way they do at work and how to manage that behavior for better results.
OB studies behavior at three levels:
A simple OB model links inputs, processes and outcomes:
Managers use OB to improve outcomes by changing inputs and processes.
OB aims to:
OB helps organizations to:
OB integrates ideas from:
Case: A retail company notices high employee turnover in its customer-support team. Employees complain about strict supervision, long shifts and lack of appreciation. Conflicts are frequent and service quality is falling.
OB view (what to study):
Suggested actions: redesign shifts, improve supervision style, provide recognition, coaching and clear communication.
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Organizational Behavior has the following characteristics (any three):
Scope of OB can be explained through levels of analysis:
Organizational Behavior (OB) is the systematic study of the behavior of individuals and groups in an organization and the impact of organizational systems on that behavior. In simple words, it tries to understand why employees behave in a particular way at work and how managers can improve performance and employee well-being.
Nature of OB:
Scope of OB (Levels of analysis):
Thus, OB provides a complete understanding of workplace behavior at individual, group and organizational levels.