Today, most organizations use the internet not only to sell products, but also to manage suppliers, handle customer service, run marketing campaigns, recruit employees, and share knowledge internally. This entire digital way of doing business is called e-business. A part of e-business that specifically deals with buying and selling online is called e-commerce.
This topic is important for exams because questions often ask:
E-business (electronic business) means using internet and digital technologies to perform business activities such as:
In short, e-business is about running the entire business using digital systems.
E-commerce (electronic commerce) refers to buying and selling of goods and services over electronic networks, mainly the internet.
It includes:
Example: ordering a book on an online marketplace.
Many students mix these terms. The easiest way to remember is: e-commerce is a subset of e-business.
Common components/systems used in e-business:
E-commerce can be classified based on who is transacting with whom:
B2B (Business to Business) means transactions between two businesses.
Examples:
Characteristics (easy exam points):
B2C (Business to Consumer) is online selling directly to final customers.
Examples:
Characteristics:
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A management information system (MIS) is a computer system consisting of hardware and software that serves as the backbone of an organization's operations. An MIS gathers data from multiple online systems, analyzes the information, and reports data to aid in management decision-making.
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Today, most organizations use the internet not only to sell products, but also to manage suppliers, handle customer service, run marketing campaigns, recruit employees, and share knowledge internally. This entire digital way of doing business is called e-business. A part of e-business that specifically deals with buying and selling online is called e-commerce.
This topic is important for exams because questions often ask:
E-business (electronic business) means using internet and digital technologies to perform business activities such as:
In short, e-business is about running the entire business using digital systems.
E-commerce (electronic commerce) refers to buying and selling of goods and services over electronic networks, mainly the internet.
It includes:
Example: ordering a book on an online marketplace.
Many students mix these terms. The easiest way to remember is: e-commerce is a subset of e-business.
Common components/systems used in e-business:
E-commerce can be classified based on who is transacting with whom:
B2B (Business to Business) means transactions between two businesses.
Examples:
Characteristics (easy exam points):
B2C (Business to Consumer) is online selling directly to final customers.
Examples:
Characteristics:
Customers sell directly to other customers through a platform.
Example:
Individuals offer products/services to businesses.
Examples:
Deals between businesses and government.
Examples:
Government provides services to citizens online.
Examples:
These systems improve transparency and reduce paperwork.
Key benefits (write any 5–7 points for exams):
Major limitations (write any 5–7):
E-payment means making payments electronically for online/offline purchases.
Common modes:
Important terms:
Steps (simple explanation):
Customer → Merchant/App → Payment Gateway → Bank/Network → Approval/Decline → Confirmation → Order Processing
From this topic
Difference between e-business and e-commerce:
Thus, e-commerce is a part (subset) of e-business.
B2B (Business to Business):
B2C (Business to Consumer):
Hence, B2B deals are usually bulk and relationship-based, while B2C focuses on customer experience and marketing.
Conclusion: Models differ mainly by who participates. Understanding the model helps choose the right platform, pricing and marketing strategy.