A report is a formal, structured document that presents information, facts, findings and recommendations on a specific issue for a particular audience.
Importance in business (exam points):
A good report should be:
Common structure:
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Informational report gives facts and data only. Analytical report includes analysis/interpretation and recommendations. Informational is descriptive; analytical is evaluative and solution-oriented.
Accuracy, objectivity, clarity, completeness, conciseness and proper structure are characteristics (any three).
Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.
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A report is a formal, structured document that presents information, facts, findings and recommendations on a specific issue for a particular audience.
Importance in business (exam points):
A good report should be:
Common structure:
For exam answers, use:
Keep it bullet-based and factual.
Do:
Don’t:
ABC Pvt. Ltd.
REPORT ON CUSTOMER COMPLAINTS IN JANUARY 2026
Prepared by: Customer Support Executive
Date: 03 Jan 2026
1. Introduction
This report summarises the customer complaints received in January 2026 and suggests corrective actions.
2. Findings
- Total complaints received: 28
- Major issues:
- Late delivery: 12 cases
- Defective product: 9 cases
- Wrong item supplied: 4 cases
- Billing errors: 3 cases
3. Analysis
Late delivery is mainly due to courier delays and shortage of packing staff during peak days. Defects are linked to improper handling in transit.
4. Recommendations
- Add 2 temporary packing staff during peak days.
- Use stronger packaging for fragile items.
- Confirm item and invoice details before dispatch.
- Track courier performance weekly.
5. Conclusion
By improving dispatch checks and strengthening packaging, complaint numbers can be reduced significantly.
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Characteristics of a good report:
A good report helps management take correct decisions and creates accountability.