Non-verbal communication is communication without words. It includes body language, facial expressions, eye contact, tone of voice, distance, appearance, time and silence.
In real life, non-verbal cues often support, replace, or contradict verbal messages.
Exam line: Non-verbal communication conveys attitudes, emotions and intentions and can be more powerful than words.
Major forms used in business:
Kinesics includes:
Business examples:
Eye contact shows:
Note: Too much eye contact can seem aggressive; too little may seem inattentive.
Cultural differences matter (some cultures avoid direct eye contact as respect).
Paralanguage is how we speak, not what we speak:
Example: Same sentence can sound respectful or rude based on tone.
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Kinesics (body language), paralanguage (voice), proxemics (space), oculesics (eye contact), haptics (touch) are types (any three).
Eye contact shows attention and confidence and helps build trust. Proper eye contact improves understanding and makes interaction more effective. Too much or too little should be avoided depending on culture and context.
Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.
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Non-verbal communication is communication without words. It includes body language, facial expressions, eye contact, tone of voice, distance, appearance, time and silence.
In real life, non-verbal cues often support, replace, or contradict verbal messages.
Exam line: Non-verbal communication conveys attitudes, emotions and intentions and can be more powerful than words.
Major forms used in business:
Kinesics includes:
Business examples:
Eye contact shows:
Note: Too much eye contact can seem aggressive; too little may seem inattentive.
Cultural differences matter (some cultures avoid direct eye contact as respect).
Paralanguage is how we speak, not what we speak:
Example: Same sentence can sound respectful or rude based on tone.
Proxemics refers to the distance maintained during communication.
Common zones (approx):
Workplace relevance: Maintain appropriate distance to make others comfortable.
Touch communicates support, comfort or dominance.
In professional settings, touch must be handled carefully due to:
Example: handshake is common professional touch.
Appearance includes:
Business importance: First impression, professionalism and brand image.
Time communicates respect and seriousness:
Silence can mean:
Interpretation depends on context.
Paralanguage includes tone, pitch, speed and volume. It changes the meaning of words and reflects emotions.
Proxemics is the use of space. Proper distance improves comfort and professionalism.
Saying “I am fine” with angry face and harsh tone indicates the opposite.
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Non-verbal communication is communication without words and includes various forms:
These forms support or sometimes contradict verbal communication and strongly influence impressions in business.