LSRW stands for Listening, Speaking, Reading and Writing. These four skills are the foundation of effective business communication.
In the workplace, LSRW skills affect:
Exam note: Communication fails most often due to poor listening and unclear speaking/writing.
Listening is an active process of receiving, understanding, evaluating and responding to messages.
Listening is different from hearing:
Effective speaking means expressing ideas clearly and appropriately.
Key elements:
Access the complete note and unlock all topic-wise content
It's free and takes just 5 seconds
From this topic
Hearing is a physical process of receiving sound; listening is a mental process of understanding meaning. Hearing is automatic; listening needs attention and effort. Listening involves feedback and response, while hearing may not.
Distractions/noise, lack of concentration, prejudice/assumptions, stress/emotions and interrupting the speaker are barriers (any three).
Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.
Download this note as PDF at no cost
If any AD appears on download click please wait for 30sec till it gets completed and then close it, you will be redirected to pdf/ppt notes page.
LSRW stands for Listening, Speaking, Reading and Writing. These four skills are the foundation of effective business communication.
In the workplace, LSRW skills affect:
Exam note: Communication fails most often due to poor listening and unclear speaking/writing.
Listening is an active process of receiving, understanding, evaluating and responding to messages.
Listening is different from hearing:
Effective speaking means expressing ideas clearly and appropriately.
Key elements:
Exam tip: Use the 7 Cs (clarity, conciseness, etc.) even in oral communication.
Reading skill is important for understanding reports, emails, policies and contracts.
Exam tip: For long passages, skim first, then scan for key facts.
Writing is crucial for emails, letters, reports and notices.
Principles:
A simple business email structure:
Common mistakes:
Improvements:
Active listening means listening with full attention, asking questions and giving feedback to confirm understanding.
Unclear: “Send it soon.” Clear: “Please send the updated sales report by 5 PM today.”
Skimming is to get the gist; scanning is to find specific details.
If these notes helped you, a quick review supports the project and helps more students find it.
Listening is an active process of receiving, understanding, evaluating and responding to a message. It is different from hearing because hearing is only physical reception of sound, while listening involves attention and interpretation.
Active listening techniques:
Benefits:
Thus good listening is a key skill for effective business communication.