Business correspondence is written communication used by organisations to exchange information with internal and external parties. It includes letters, emails, memos, notices, and reports.
Importance (exam points):
Principles are similar to the 7 Cs of communication but applied to writing:
Exam tip: Use bullet points for clarity in letters/emails.
Common parts:
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Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.
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Business correspondence is written communication used by organisations to exchange information with internal and external parties. It includes letters, emails, memos, notices, and reports.
Importance (exam points):
Principles are similar to the 7 Cs of communication but applied to writing:
Exam tip: Use bullet points for clarity in letters/emails.
Common parts:
Exam note: Draw a rough format in answer if asked.
Email is the most common business correspondence today.
Key rules:
Netiquette means polite and professional behaviour online:
Email checklist:
Letter checklist:
Courtesy means using polite words, avoiding blame, and showing respect even in complaint situations.
Subject: Follow-up on quotation request Dear Sir/Madam,
This is a follow-up regarding our quotation request sent on 2 Jan 2026. Kindly share the quotation by 5 Jan 2026.
Regards, Name
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From this topic
Clarity, conciseness, completeness, correctness, courtesy, concreteness and consideration are principles (any three).
CC recipients are visible to all and used to inform others. BCC recipients are hidden from other recipients and used for privacy in bulk mails. CC is used for transparency; BCC prevents exposing email addresses.
Principles of effective business correspondence ensure the message is understood correctly and creates goodwill.
Key principles:
Following these principles reduces misunderstanding, saves time and improves professional image.