Unit 3 - BUSINESS COMMUNICATION- BBA 2nd Sem

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1. What is the primary purpose of an effective business letter?

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Answer - B. Communication

Description: The main purpose of a business letter is to facilitate clear and effective communication in a professional setting.

2. Which of the following is a key element of a well-structured business letter?

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Answer - C. Proper formatting

Description: Proper formatting, including correct spacing, alignment, and organisation, is essential for a professional business letter.

3. In business correspondence, what does the term CC stand for?

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Answer - B. Carbon Copy

Description: CC in business letters indicates that a copy of the letter is being sent to another recipient for their information.

4. When writing to a bank, what is crucial for a successful business letter?

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Answer - B. Clarity and precision

Description: Writing to a bank requires clear and precise language to convey information accurately and professionally.

5. What should be the tone of a business letter when corresponding with an insurance company?

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Answer - C. Formal

Description: Correspondence with insurance companies should maintain a formal tone to convey seriousness and professionalism.

6. What is the purpose of the subject line in a business letter?

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Answer - B. To summarise the letter

Description: The subject line provides a concise summary of the content, helping the reader understand the letters purpose.

7. Which of the following is an essential aspect of effective business communication?

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Answer - C. Active listening

Description: Active listening is crucial for effective business communication, ensuring understanding and response to the conveyed message.

8. In business letters, what is the role of a salutation?

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Answer - B. Introducing the main content

Description: The salutation sets the tone and introduces the main content of the business letter.

9. Which of the following should be avoided in a business letters closing?

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Answer - C. See ya

Description: A casual closing like See ya is not appropriate for a business letter; formal closings are preferred.

10. What is the significance of proofreading in business letter writing?

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Answer - C. Ensures accuracy

Description: Proofreading is crucial to catch errors and ensure the accuracy of information in a business letter.

11. Which element is crucial for maintaining professionalism in a business letter?

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Answer - C. Conciseness

Description: Maintaining consciousness contributes to professionalism by conveying information clearly and without unnecessary details.

12. What should be included in the opening paragraph of a business letter?

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Answer - C. Greetings and salutations

Description: The opening paragraph typically includes greetings and salutations to establish a polite and formal tone.

13. When writing to a bank, what should be included in the subject line to specify the purpose of the letter?

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Answer - B. Account details

Description: Including relevant details in the subject line helps the bank understand the purpose of the letter.

14. Which of the following is an essential component of a business letters body?

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Answer - C. Clear and concise content

Description: The body of a business letter should present information clearly and concisely to maintain the readers interest.

15. What is the purpose of the complimentary close in a business letter?

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Answer - B. To express gratitude

Description: The complimentary close expresses appreciation or gratitude and sets a positive tone for the closing of the letter.

16. In business correspondence, what does the acronym FYI stand for?

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Answer - B. For Your Information

Description: FYI is commonly used in business letters to indicate that the information provided is for the recipients awareness.

17. Which of the following is a common method for organising the content in a business letter?

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Answer - C. Chronological order

Description: Organising content chronologically helps the reader follow the sequence of events or information in a business letter.

18. What is the purpose of a business letters enclosure notation?

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Answer - B. Identifying attached documents

Description: The enclosure notation informs the recipient that additional documents are included with the business letter.

19. How should you address a formal business letter when the recipient is unknown?

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Answer - C. Address it to To Whom It May Concern

Description: To Whom It May Concern is a formal and appropriate salutation when the specific recipient is unknown.

20. Which of the following is a common mistake to avoid in business letter writing?

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Answer - C. Ambiguity

Description: Ambiguity can lead to misunderstandings, so its essential to avoid vague or unclear language in business letters.

Final Score:

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Question. What is/Introduction of Business Communication

Answer. Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organizational goals. Its purpose is to improve organizational practices and reduce errors.

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